In the last few days of her life I witnessed the marvellous care and affection the staff gave to my beloved Maisie. Maisie was always a character, vocal about her needs and not always patient! Although she could be challenging at times the staff managed her so brilliantly and with such calmness. They all seemed to really love her spirit.
Many a time Maisie was gifted favourite treats and received extra personal care. Nicky (the manager), the kitchen and housekeeping staff and the carers all went the extra mile for her. Maisie would happily tell me all the extra things that were done for her. On one occasion a fillet steak was bought in for her Christmas lunch because she didn’t like Turkey. Her favourite apple pie and custard were brought in many times. Her TV was replaced at lightening speed (no pun intended!) when a storm struck the building and burnt out the inner workings of her own set. Her beloved divan bed was moved in and out of her room (between hospital bed swaps) so she would be happy and comfortable. Her Personal shopping was done by staff or the front of house receptionist when I wasn’t able to get to the home.
Above all else it was the interaction with Maisie and genuine care she received, that made all the staff her ‘family’ for the past 5 1/2 years. My family and I cannot thank the staff enough for allowing us to pass our precious Maisie to their loving care .
I will always champion the work of your care workers, they are all exceptional .