Riverside Lodge

I started my caring journey as a Care Assistant in a nursing home around nine years ago. I gained experience as a Senior Care Assistant, Nursing Assistant, Night Manager and Home Manager.

I believe to be a Registered Manager of any care home, you need to understand people's skills and strengths at same time as understanding the things the find difficult. My role is to support my team in a way they feel safe and happy to provide the highest standards of care and quality of life to our residents.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.

With many years of care experience in a personal setting, my role as a Customer Relations Manager involves being the first point of contact for all customer enquiries, providing home tours, managing the enquiry process and ensuring a smooth move-in. Having been through the care home process myself for my mother, I can fully understand how challenging and emotional the care home journey can be and this is what makes me passionate about making the transition into Riverside Lodge as seamless as possible for the resident as well as their family.

The Hospitality Manager oversees all aspects of hospitality at the home, ensuring a comfortable and welcoming environment for residents and their families.

I am the Home Administrator for Riverside Lodge. I enjoy engaging with residents, family members and staff. As Administrator, I have a wide range of responsibilities which involve supporting our team to ensure the smooth running of the home

The receptionist plays a key part in keeping the home operating as it should. The role involves everything from dealing with phone enquiries to showing around prospective residents. Organisational and communication skills are a must for a receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.