Riverside Lodge

I started my caring journey as a Care Assistant in a nursing home around nine years ago. I gained experience as a Senior Care Assistant, Nursing Assistant, Night Manager and Home Manager.

I believe to be a Registered Manager of any care home, you need to understand people's skills and strengths at same time as understanding the things the find difficult. My role is to support my team in a way they feel safe and happy to provide the highest standards of care and quality of life to our residents.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

With many years of care experience in a personal setting, my role as a Customer Relationship Manager involves being the first point of contact for all customer enquiries, providing home tours, managing the enquiry process and ensuring a smooth move-in. Having been through the care home process myself for my mother, I can fully understand how challenging and emotional the care home journey can be and this is what makes me passionate about making the transition into Riverside Lodge as seamless as possible for the resident as well as their family.

With nearly a decade of experience working within Quantum Care homes, I bring a wealth of diverse expertise in ensuring that residents feel welcome and secure. My commitment is to create a inviting and comfortable home environment for all our residents. I will always try to make time to fulfil a request no matter how small or large.

I have a very supportive and skilled housekeeping team and I oversee them and their daily tasks.